I am unable to contact the customer?
International number
If the number looks similar to the following example '0864418114' this is likely to be an Irish number. We would recommend contacting the customer via WhatsApp as your network provider may restrict you from calling international numbers.
Correct number but wont answer the phone
We recommend dropping the customer another text and wait. If the customer fails to answer or respond then we recommend contacting the Support Team via your job details page.
The number is wrong
First check to see if the number is not an international number. If the number is a UK number and is wrong then you will have the ability to contact the customer via email - please see the customers email address via the job details page. Otherwise please contact the Support Team.
Related Articles
The event details are wrong. What to do?
If you see any issues with the event details please contact the customer directly through the mediums provided. If you are logged in please visit "My Jobs" section and click on the relevant booking where you will see the Contact number and Email ...
How do I get paid?
Most jobs are cash payment, unless we state otherwise. You must collect the cash from the customer on arrival (not after). We recommend contacting the customer on the day in the morning (or the day prior if your booking is super early) and explain ...
Why are event details missing?
Please contact the customer to gather all the information closer to the event date. We recommend confirming all event details with customer prior the event, to ensure there is know discrepancies between what they thought they had booked. Customers ...
Why wont the mobile app sign me in?
If you are having problems with the mobile app it could be due to the following things: 1) You are not permitted to login: Some users have not been granted access to our mobile app. If you request access please contact Celebrate Just Right Support 2) ...
Can you explain the 'My Job' section on the mobile app?
In the My Job section (mobile app only) it will show you the following: Job details All the job details including date, time, location, wages and more. Customer Contact Details You will have the ability to contact the customer on the platform ...